Privacy & Security
Your data, protected with care: Understand how Hey Bubba! safeguards your data, manages privacy settings, and handles sensitive information securely.
Yes! Your privacy and security are our top priorities. Hey Bubba! uses bank-grade 256-bit encryption to protect your data, and we never share or sell your personal information. Your business stays confidential and secure. For more information, visit our Privacy Policy.
All customer data is encrypted in transit using TLS 1.3 and at rest using AES-256 within SOC 2 and ISO 27001 compliant cloud infrastructure (Google Cloud Platform / AWS). We also comply with GDPR and CCPA standards.
Yes, you can request data deletion by contacting support.
Yes. All customer data is encrypted in transit using TLS 1.3 and at rest using AES-256.
We will retain user-provided data as long as you use Hey Bubba! and for a reasonable time thereafter. Automatically collected information will be securely archived for up to 36 months, after which it may be stored in aggregate form. If you would like to permanently delete your account data, please contact us at [email protected].
Yes, once you add a driver or carrier team member, you can set user permissions and access controls.
No! Hey Bubba! can only hear you when you activate the mic button and stops listening when you deactivate it. If Bubba does not hear from you for more than 30 seconds, it automatically mutes the microphone.
To help you in the load search, booking, and management process, Hey Bubba! only processes business-related data, such as data regarding available loads and the status of load negotiations, bookings and completion, standard documents used in the load booking process, and load-specific documents for the past 30 days.
Technically, SOC 2 is an independent auditor's attestation report, not a certification. Hey Bubba! has successfully completed a SOC 2 Type II examination covering Security, Confidentiality, and Availability. This verifies that our security controls operate effectively over an extended, continuous monitoring period.
Yes. Hey Bubba! holds an accredited ISO/IEC 27001:2022 certification for our Information Security Management System (ISMS). This standard verifies our organizational risk management, cloud infrastructure security, product development lifecycle, and continuous improvement processes.
No. Customer data processed through Hey Bubba! is strictly isolated. We maintain zero-data-retention agreements and contractual commitments with our foundational LLM providers, ensuring your operational and dispatch data is never used to train, fine-tune, or improve third-party models.
ISO 27001 is an international standard certifying our overall Information Security Management System (ISMS), and our certificate is publicly available. SOC 2 Type II is an independent auditor's report evaluating the operational performance of specific security controls over time, which is available upon request under NDA.
All customer data is encrypted in transit using TLS 1.3 and at rest using AES-256 within SOC 2 and ISO 27001 compliant cloud infrastructure (Google Cloud Platform / AWS).